Support & Player Care.
Everything about our games, your login details, how we keep your data safe and our policies — plus a direct line to a real person.
Our games
How the games work, devices and fixes.
🔑Login & account
Sign-up, sign-in, Google and passwords.
🔒Safety & security
How your details are protected.
📜Our policies
Terms, privacy, cookies and responsible play.
⏸️Take a break
Pause, restrict or delete your account.
✉️Contact us
Anything else — we reply in 1–2 working days.
Our own games, hosted by us.
All 31 games on Reine Labo are our own titles, hosted on our servers and loaded inside the page. They are played with virtual demo credits only — no purchases, no deposits and no prizes of real-world value.
- No account needed. Every game works with or without signing in. Signed-in players also earn XP.
- Any device. Use an up-to-date Chrome, Safari, Edge or Firefox on phone, tablet or computer.
- Game not loading? Press Reload under the game, check your connection, or try another browser. Still stuck? Tell us.
- Sound or fullscreen. Use the game's own sound button and our Fullscreen button below the game.
Your account & sign-in
Creating an account
Choose a username, enter your email and a password (8+ characters with a letter and a number), and confirm you're 18+ in the UK. Or use Google.
Signing in
Sign in with your email or username plus your password, or with Google if you signed up that way. You stay signed in until you sign out or close your browser.
Forgot your password?
Send us a message with the topic “Forgot password” from the email on your account and we'll help you reset it. We will never ask for your current password.
Locked out?
Five wrong passwords in a row lock the account for 15 minutes to stop guessing attacks. Wait, then try again.
Google sign-in
Google shares only your name and verified email. Our server checks the sign-in token directly with Google before creating or opening your account.
Deleting your account
Delete it yourself any time from My account. Your account file is removed from our server immediately.
Every form is server-side.
Sign-up, sign-in, the contact form and Player Care requests are all sent to and processed on our own server. Your browser never handles or stores sensitive account data, and no database tables, records or queries are ever shown on the site.
Passwords are turned into a one-way hash (bcrypt) on the server before saving. Nobody, including us, can read them.
Accounts are kept as private files that are blocked from web access. Nothing is exposed in tables or public queries.
Signing in sets one HttpOnly session cookie that scripts can't read, refreshed on every sign-in.
Contact messages are sent from our server through an authenticated SMTP service over TLS.
Form submissions are logged on the server for security and support. Logs are blocked from the web and never include passwords.
We never ask for, take or store card or bank details. Anyone asking for payment in our name is not us.
The fine print, made clear
Terms & Conditions
The rules for using Reine Labo, coins, accounts and games.
👁️Privacy Policy
What we collect, why, where it's stored and your UK GDPR rights.
🍪Cookies Policy
The one cookie we use, browser storage and third-party cookies.
🤝Responsible Play
Healthy play tips, break tools and where to get free help.
🏢About us
Who we are and how we build our games.
💬Contact
Questions about any policy? Ask us.
Support questions
Do I have to sign up to play?
No. Every game works with or without an account. Signing up adds a saved coin balance, daily bonus, XP and levels.
Can I buy coins or win money?
No. Coins are free and virtual, cannot be bought, and have no cash value. There are no prizes of money or real-world value.
Where is my account stored?
On our own server, as a protected file that cannot be opened from the web. We don't use public tables or show any queries.
Why do you ask me to confirm I'm 18+?
Our games are designed for adults only, and the site is intended for players in the United Kingdom.
How do I change my email or username?
Send us a message with the topic “Account help” from your current email and we'll update it for you.
Need a pause? Just ask.
Use this form to ask for a break, restrict or close your account, or for help with your personal data. A real person reads every message and we act on break and deletion requests as quickly as possible.
- Breaks of 24 hours, a week, a month or longer
- Permanent account closure on request
- Copies or deletion of your data under UK GDPR
Free, confidential support: GamCare · 0808 8020 133 (24/7).